Welcome! We recommend starting here.
Sat Oct 20, 2012 10:07 pm
<3 Thanks for helping out!
[b]Location of Problem:[/b]
[b]Description of Problem:[/b]
[b]Link (if applicable):[/b]
[b]Character:[/b] FULL character account name
[b]Pack:[/b] (if applicable -- e.g., wrong icon or pack)
[b]Rank:[/b] (if applicable -- e.g, misspellings and wrong ranks)
[b]Mate One Name:[/b] Full character name (if applicable)
[b]Mate Two Name:[/b] Full character name (if applicable)
Does something look weird on a particular skin? Is it hard to distinguish between pack colors, or is some part of the layout rendering improperly? Please let us know 1) which skin you're using, 2) where the error occurs (a screenshot would be great!), and 3) what browser + version you're using. Thank you!
If you get the max_user_connections error, do not refresh. Give it some time and come back later; the server is getting overloaded with database connections.
Certain parts of maintenance -- e.g., an update to a pack's website, or a problem with a pack's rank listing on the board -- don't go in this maintenance thread. These pack-related maintenance requests and updates go into individual pack maintenance threads. Here's a handy list:
Sat Nov 18, 2017 8:36 pm
Tue Nov 21, 2017 3:41 pm