NEWS -- Recent downtime, data loss, etc.
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What happened?!

Okay! Board is back! Unfortunately, we have lost all forum data from between August 2nd and when we took the board down in the early hours of August 6th. Sad This includes all posts, PMs, and whatever else was posted to the board in that time. We're just grateful that our host had a backup from August 2nd because our last manual backup was from July 18th, so the damage could have been much worse.


As for what happened... 'Souls is hosted on a shared server, which means that our host has other clients that host their sites on the same physical machine. This also means that if one of those other clients decides to wreck havoc on the server that sometimes we end up as collateral damage. As a result of "abuse," the server was having serious issues for about an hour around 12:30am EST this morning and we subsequently lost a huge chunk of the information on our database. As far as we can tell, we haven't lost any data elsewhere on the server (pack sites, wiki, RP Guide), but do let us know if we're wrong about that.


We're very sorry about and equally furious at the inconvenience of losing ~3 days worth of posts, but this was essentially out of our control. Sad


Please do repost any missing threads and posts you might have saved on your computer. Post counts have been reset to August 2nd as well, so there's no need to have those adjusted. If you have any questions or concerns regarding the data loss, do post here or PM us.


The administration has long thought of moving from shared hosting to a private server. This would elliminate the problem of other clients on the server affecting us, but it would also set us back $540/year, which is more than seven times what we're currently paying for hosting.


So we pose this question! Do you think it would be worth it to try and raise that amount every year for the peace of mind of a private server? Would you be willing to donate or make purchases from the 'Souls Store towards that cause? The data loss we experienced tonight would have been devastating if not for the backups, and we can't be certain it won't happen again. You can be sure that we'll be especially vigilant about maintaining recent backups moving forward, but there will always be a data gap.


See this addendum.


Please let us know your thoughts! ♥


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